Common Web Errors|
When you're browsing the Web, whether by clicking hyperlinks,
typing addresses in the Internet Explorer Address bar, or clicking
an icon in your Favorites folder, you might not be able to get to
the site you want. Instead, you'll see a Web page with a message
and usually a number. Here's an explanation of the most common
numbers and messages.
Still having problems or questions, contact us for assistance.
- 403 Forbidden/Access Denied
The Web site you requested requires special access permission, such
as a password.
- 404 Not Found
The browser found the host computer, but did not find the specific
document you requested.
To resolve this, make sure you typed the correct address. The page
may have been removed from the site, had the name changed, or been
moved to a new location.
You might also try retyping the address but leaving off the file
name. For example, if you were unable to find
//www.microsoft.com/ie/sample.htm, try typing just
//www.microsoft.com/ie/ to go one level up on the Web site.
- 503 Service Unavailable
The server for this Web site is too busy.
To resolve this, try viewing the page again after 30 seconds or so.
- Bad file request:
An online form or the HTML code for an online form has an error.
- Connection refused by host
This is a version of the 403 Forbidden error. The Web site you
requested requires special access permission, such as a password.
- Failed DNS lookup
The Web site's URL couldn't be translated into a valid IP address.
This error is common on commercial sites because the computers
responsible for translating the IP addresses are overloaded. This
can also be caused by typing the wrong address.
To resolve this, retype the address, or try again later when
Internet traffic might not be as busy.
- Helper application not found
You have attempted to download a file that needs a
helper application, and Internet Explorer can't find it.
To resolve this, click the View menu, and then click Options. Click
the File Types tab, and make sure the correct directory and file
name are entered for the helper application. If you do not have a
helper application, you can save the file to disk, and then obtain
the helper application.
- Not Found
The page that the hyperlink points to no longer exists.
- Site unavailable
Either too many users are trying to access the site, the site is
down for maintenance, there is "noise" on the line, or the site no
longer exists. This can also be caused by typing the wrong address.